Resume

• Microsoft Office: Word, Excel & PowerPoint

• Social Media Management

• Social Media Marketing

• Photoshop, Paint Tool Sai, Canva

• Logic Pro X, Pro Tools, Recording

• Salesforce

• Service Max

• Instruments: Flute, Piccolo, Guitar and Piano

Quench USA

Scheduling Specialist King of Prussia, PA

• Manage a team of technicians across the two largest markets on the East Coast.

• Leverage Salesforce and Service Max to strategically schedule requested services.

• Frequently communicate with customers, coworkers, managers, and field technicians via phone and email.

• Quickly and efficiently resolve customer issues and internal issues.

• Authored the first documented training manual for the position, and co-authored the final version alongside the training team.

• Train incoming hires on scheduling position through shadowing and hands on learning.

• Received Employee of the Month in November 2021 for excellent work ethic and organization.

• Ability to multitask and quickly switch between responsibilities.

Village Optical

Administrative Assistant Paoli, PA

• Greeted and checked out patients while providing a warm, welcoming environment, even through email or over the phone.

• Resolved issues regarding bills, late/missing orders and scheduling.

• Created, organized, and prepared routing sheets, insurance authorizations, and patient paperwork.

• Organized material orders and contacted patients when they were ready for pickup.

• Took the initiative in scanning charts and documents to fulfill the company’s goal of going fully digital.

RDS Music and Media

Marketing and Promotions Director; Graphic Designer Oreland, PA

• Managed the company's Facebook and Instagram pages

• Created and implemented targeted ad campaigns to increase user engagement and interest in company services.

• Designed custom graphics for both advertisements and standard posts on the company's social media platforms.

Tribe Sound Records

Social Media Marketing Manager West Chester, PA